Privacy Policy

This policy statement (the “Policy”) sets out the privacy policies and practices for Low Tide Properties Ltd. and its affiliated companies (collectively, “Low Tide,” “we,” “us,” or “our”) with respect to the collection, use and disclosure of personal information.

This Policy may be updated by Low Tide giving reasonable notice of the revised Policy, including by posting the updated Policy at lowtideproperties.com (the “Site”). This Policy may be supplemented or modified by agreements entered into between Low Tide and an individual from time to time. Your use of the is governed by the Terms of Use & Disclaimer.

Low Tide operates offices in British Columbia, Canada and Washington State, USA. This Policy describes our practices in both jurisdictions and the rights available to individuals in each.

1. Privacy Officer

The Privacy Officer is responsible for ensuring Low Tide’s compliance with this Policy and with the Personal Information Protection Act (British Columbia).

Privacy Officer

Low Tide Properties Ltd.

500–21 Water Street

Vancouver, BC V6B 1A1

Canada

Tel: (236) 997‑4081

Email [email protected]

2. Collection, Use and Disclosure Purposes

We interpret the term “personal information” in accordance with applicable laws as referring to information that may be used to identify, contact or locate a specific person. We do not rent, sell, or share personal information with other people or non-affiliated companies except as set out in this Policy or as otherwise required or permitted by law.

We inform individuals of the purposes for the collection, use or disclosure of their personal information at or before the time the information is collected.

This Policy applies to information collected by Low Tide, including through our Site. Low Tide is not responsible for the privacy practices of third-party websites that may be linked from our Site, and we encourage you to read the privacy policies of those third parties.

2.1 Information We Collect

We collect the following categories of personal information:

Contact information, such as your name, telephone number, email address and mailing address.
Inquiry and communications content, such as the messages you send us through our contact form, by email, voicemail, or in person.
Tenant, leasing and transaction information such as information you provide as part of a lease application, purchase or sale agreement, or related due diligence. This may include financial information, employment information, references, spousal and dependent information, beneficiary information, residency information, and other information relevant to a transaction.
Background check information such as credit checks, criminal records checks, economic and sanctions checks, and credential or reference checks, where reasonably required for a leasing or transactional purpose and where permitted by law.
Communication preferences, such as when you subscribe to receive newsletters, project updates, or other materials from us.
Feedback, such as when you complete surveys or feedback forms, or use the in-site feedback widget.
Recruitment information, such as when you apply for a position with Low Tide; including your résumé, employment history, references, and any information you choose to provide.
Video surveillance for security purposes at our offices and managed properties. Where surveillance is in operation signage will be posted at the location in compliance with local regulation.
Technical and usage information collected automatically when you visit the Site, including IP address, approximate geographic location, browser type and version, operating system, device type, pages visited, time spent, referring URL, date and time of visit, and anonymized error and performance data.

2.2 How We Use Personal Information

We use personal information for purposes that a reasonable person would consider appropriate in the circumstances, including to:

Respond to inquiries and communicate with you;
Evaluate and administer lease applications, purchases, and sales of property;
Conduct background, credit, and compliance checks where reasonably required;
Operate, secure, and improve our Site and our business operations;
Measure how visitors find and use our Site (analytics);
Show relevant advertising on third-party platforms (e.g., Facebook and Instagram) and measure ad performance;
Process applications for employment;
Send newsletters, project announcements, and marketing communications where you have consented to receive them, in compliance with Canada’s Anti-Spam Legislation (CASL);
Comply with our legal, regulatory, and contractual obligations, including anti-money laundering and sanctions screening obligations where applicable;
Respond to legal claims and conduct investigations where permitted by law;
Protect the security of our offices, properties, employees, and tenants.

We may use your business contact information to contact you in your business role, function, or occupation without your consent, as permitted by PIPA.

2.3 How We Disclose Personal Information

We disclose personal information only:

To service providers acting on our behalf;
To professional advisors such as lawyers, accountants, and auditors;
In connection with the sale or reorganization of all or part of our business or assets;
As required or permitted by law, including in response to a subpoena, court order, regulatory request, or to protect our rights, property, or safety, or that of others.

We do not sell personal information for monetary consideration.

2.4 Server Logs and Cookies

Our Site automatically receives and records standard server log information, including IP address and cookie data, and uses cookies and similar technologies to support analytics, advertising, security, and Site functionality. You may configure your browser to refuse cookies, though some Site features may not function as a result. A current list of the third-party service providers we use is available on request from the Privacy Officer.

3. Limits to the Collection of Personal Information

Except where required or permitted by law, we limit the collection of personal information to what is necessary to fulfill the purposes for which it is collected. Personal information is collected by fair and lawful means.

4. Use and Consent

We do not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required or permitted by law.

There may be several legal bases on which we collect, use, share, or otherwise handle your personal information, including:

Express or implied consent, such as when you submit our contact form, apply for a lease, subscribe to a mailing list, or otherwise voluntarily provide information for a clear purpose;
Authority of a third party, such as when an employer, lender, or other authorized party provides information to us with the legal right to share it;
Legal and regulatory obligations, such as anti-money laundering, sanctions screening, tax reporting, and other compliance obligations;
Response to legal claims, including the establishment, exercise, or defence of legal claims;
Investigations where the law permits us to handle personal information without consent;
Business contact use, where we contact an individual in their business role under the exemption in Section 1 of PIPA.

If we send you commercial electronic messages, we will comply with Canada’s Anti-Spam Legislation (CASL). You may unsubscribe at any time using the unsubscribe link in any electronic message, or by contacting the Privacy Officer.

You have the right to withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. We will inform you of the likely consequences of withdrawing consent before doing so. To withdraw consent, contact the Low Tide personnel assisting you or the Privacy Officer.

5. Retention and Disposal of Personal Information

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, except where authorized or required by law to retain it longer. Once personal information is no longer required for those purposes, and is no longer required or permitted to be retained for legal, regulatory, or contractual reasons, we will destroy, erase, or make it anonymous.

6. Safeguarding Personal Information

We protect personal information in our custody or control using reasonable physical, technical, and administrative security measures appropriate to the sensitivity of the information, designed to protect against loss, theft, misuse, and unauthorized access, use, copying, modification, or disposal. We do not disclose personal information to service providers except as necessary for them to perform services on our behalf, and we take reasonable steps to ensure they handle it in a manner consistent with this Policy.

7. Cross-Border Data Transfers

Low Tide operates in British Columbia and Washington State, and engages service providers in Canada and the United States to support our business operations, including technology, advertising, and property management services. Personal information may be transferred to or accessed from these jurisdictions. We take reasonable steps to ensure that service providers protect personal information in a manner consistent with this Policy, and Low Tide remains accountable for personal information in our custody or control regardless of where it is processed.

8. Accuracy

We make reasonable efforts to ensure that personal information collected by Low Tide, or on our behalf, is accurate and complete where the information is likely to be used to make a decision affecting the individual to whom it relates, or where it is likely to be disclosed to a third party.

9. Openness

On request, we will make information available about our personal information policies and practices, including:

The purposes for which we collect, use, and disclose personal information;
The name and contact information of our Privacy Officer (see Section 1);
The means available to gain access to personal information; and
Our complaint process (see Sections 10 and 11).

10. Individual Access, Corrections & Complaints

Applicable privacy laws provide you with the following rights. To exercise these rights, contact the Privacy Officer using the information in Section 1.

Access. You have the right to ask whether we hold personal information about you and to obtain access to it. We may ask you to provide information to confirm your identity and to help us locate the relevant records. We may withhold disclosure in limited cases permitted by law.

Correction. You have the right to ask us to correct incomplete or inaccurate personal information. If we disagree with a correction request, we will insert a note in our records explaining the basis for refusal.

Withdrawal of consent. You have the right to withdraw consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions.

Complaints. You have the right to make a complaint to the Privacy Officer about our compliance with this Policy or with applicable privacy laws.

Additional rights for British Columbia residents

Under BC’s Personal Information Protection Act, you also have the right to:

Be informed of the purpose for which your information is collected before it is collected;
Be told how your information has been used and to whom it has been disclosed;
Complain to the Office of the Information and Privacy Commissioner for British Columbia if your complaint to us is not resolved to your satisfaction:

oipc.bc.ca · PO Box 9038, Stn. Prov. Govt., Victoria, BC V8W 9A4 · 250–387‑5629

We will respond to access, correction, and complaint requests within 30 calendar days as required by PIPA.

Additional rights for Washington State residents

Washington residents may file a complaint with the Washington State Attorney General’s Office at atg.wa.gov/file-complaint.

To exercise any of the above rights, email privacy with the applicable subject line (“BC PIPA Request” or “Washington Privacy Request”).

Challenging Compliance

An individual may direct a complaint concerning compliance with this Policy or with applicable privacy laws to the Privacy Officer. The complaint must be in writing.

Within 30 calendar days of receipt of the complaint, the Privacy Officer will investigate. The format of the investigation will vary with the circumstances and may or may not involve interviews of the complainant or Low Tide employees.

Within 30 business days of the conclusion of the investigation, the Privacy Officer will inform the complainant, in writing, that the complaint is either:

(a) denied, if in the Privacy Officer’s opinion it has no merit; or

(b) allowed, if in the Privacy Officer’s opinion the complaint is valid.

If the Privacy Officer allows the complaint, Low Tide will take appropriate measures to address the source of the complaint.

If you are not satisfied with the outcome, you may escalate the complaint to the regulator identified in Section 10 for your jurisdiction.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date below indicates when this Policy was most recently revised. It is your responsibility to periodically review this Policy to remain informed of our current privacy practices.

Privacy Policy Last Updated: May 20, 2026